Self-service identity management should be used to change a ________ in the identity database.

• A. Password
• B. Telephone number
• C. Name
• D. Security question

Answer: (B)

Self-service identity management lets users update attributes stored in the identity database themselves, especially contact information that is used for verification and communication. The telephone number is a key contact channel used for authentication challenges, account recovery, and alerts. Keeping this detail current enables reliable verification and access recovery, and it’s designed to be updated by the user after appropriate verification steps.

Other attributes are typically more sensitive or governed by separate processes. Password changes are security-critical and usually handled through dedicated reset flows that require strong verification. Security questions introduce risk from social engineering and are often managed with stricter controls. A name is important but usually managed through HR or governance workflows and isn’t as tightly tied to authentication or recovery channels.